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verzenden en retourneren

Delivery

Your package will be delivered within 2-6 working days after you place an order when in stock. When your order is not in stock delivery can be 3-4 weeks.

We ship our packages with Post.nl and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.

Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt. Please note that our made to order items can not be returned. If you have received a damaged or faulty item, please first contact us at webstore@dutchiz.com so we can help you out in the best way.

Need to return something?

Please note that we can only accept items which are undamaged and have the original labels attached.

Please go to 'customer service' and fill in your details and which product you want to return. We will contact you shortly after with return instructions.

Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.