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Privacy Policy

Dutchiz respects the privacy of all visitors to its Website(s) and App(s) and is highly committed to maintaining the privacy of all such visitors. We will use your personal data to make sure that your orders will be handled as fast and easy as possible or that certain parts of the Website(s) or App(s) are more tailored to your interests. This statement describes how we deal with your personal data and online security.

This statement informs you about the following: 
1. Who we are 
2. What data we collect 
3. What we need your data for 
4. How we may share your data 
4. Legal grounds for processing your data 
6. Your data is safe at Dutchiz (online security) 
7. We do not keep your personal data longer than necessary 
8. Where your data is processed 
9. Cookies and Do Not Track 
10. Online Advertising 
11. Data Management Platform 
12. Your privacy rights 
13. Objection and complaints 
14. Changes to our privacy statement 
15. Minors providing personal data 
16. Contact us 

  1. Who we are
    Dutchiz is responsible for the processing of your personal data and acts as the data controller. 
    If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at [email protected] You may write to us at: Dutchiz, De Nedervonder 1, 5061 JN Oisterwijk, Nederland.

  1. What data we collect
    Personal data are data that can be used to identify you as a person. We collect data in the following ways:

  1. What we need your data for

We only collect and further process your personal data for the purposes mentioned in the previous paragraph. 

We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data. 

We may use your data for decisions based on automated decision-making, including profiling. For instance, we may use previous purchase data and or browsing data to suggest matching products to those previous purchases. By having your consent, we are able to do that both in advertising and on our Website(s) or the App(s). 

  1. How we may share your data
    We will not share (or sell) your personal data to third parties, except as disclosed in this privacy statement or with your consent. We may share your personal data with our third-party service providers. For example our server host, payment service provider, delivery company, reviewservice etc.

These service providers are granted access to some or all of your personal data as necessary for the purposes described above and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted by way of a data processing agreement in the way they may process your personal data.

We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

Please note that the use of any feature made available to you on our Websites such as Facebook Connect, or the like feature (also connected to Facebook), may result in your personal data being collected or shared by us or by others. We cannot control how your data is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please review the privacy policies and settings of your social networking sites to make sure you understand and agree with the data being shared.

If you do not want us to share your personal data with a social media site or application, you should not access such social media site or social media application. For example, you should not click a "like" button on a product detail page.

We may also share your personal data with applicable third parties in the event of a reorganisation, merger, sale, assignment or other disposition of all or a portion of our business, assets or shares.

  1. Legal grounds for processing your data
    By the following acts you give us your consent to process your personal data:

We will ask your consent before we send you a newsletter if you are not yet our customer.

You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.

Necessary for the performance of an agreement 
When you place an order, you enter into a purchase agreement with us. In order to process and deliver your order, we need certain personal data, such as your name, e-mail, billing and shipment address.

Legitimate interests 
We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms. 
For our legitimate business interests, we may process your personal data to:

  1. Your data is safe at Dutchiz (online security)
    We appreciate the trust you place in us. Dutchiz is committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your personal data we may collect through our Website(s) or App(s). We use a variety of measures to ensure that your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the internet is an open system and Dutchiz cannot guarantee that the personal data you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal data will respect the confidentiality of any such personal data. Our Website(s) and App(s) may include links to website(s) operated by third parties. Such third parties may collect personal data from visitors to their website(s). Dutchiz cannot guarantee the content or privacy practices of any such third party website(s) and does not accept responsibility for such website(s). We recommend you to read the privacy policies of third party website(s).

  2. We do not keep your personal data longer than necessary
    Order information
    When you place an order for our products, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes. 

    Correspondence and enquiries
    When you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 24 months thereafter, after which point we will delete your information. 

    Mailing list
    We retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our newsletter service, whichever occurs first. 

    In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:


  1. Cookies and Do Not Track
    We use cookies on our Website(s). More information on the use of cookies and options to reject the use of cookies can be found in our Cookie statement.


  1. Online Advertising
    Dutchiz may participate in interest-based advertising. As described above, we may automatically collect data regarding how you browse websites, use applications and shop in order to enhance your customer experience, improve our customer service, and provide you with communications and promotions from us or others. The objective of interest-based advertising is for Dutchiz or its advertising partners to show you ads that are more relevant to your interests. You can limit our and our partners’ ability to collect and use the last-mentioned data. To opt out of receiving interest-based advertising, click on any of the following links:
    To successfully opt out, you must have cookies enabled in your web browser. Please note that if you choose to opt out, you may continue to see ads on our Website(s) and receive communications from us, but such ads and communications will not be based on how you browse and shop. As described above, you can also prevent automatic collection of some data by disabling cookies on your web browser.

  1. Data Management Platform
    As set out above, we use a Data Management Platform that enables us to store your data and to complete this data with data received from third parties. When you log in to our Website(s) or App(s) we can connect this data to your customer ID. The sources that we collect data from change regularly. If you would like to know which sources we currently use, you can reach out to us on the address indicated under paragraph 1. 
    The result of the use of a DMP is that we show you specific (targeted) advertisements on our Website(s) or App(s) or on third party websites or platforms, such as Facebook, Instagram or Google. The DMP also allows us to send you targeted e-mail and to personalize our Website(s) or App(s) to your interests.  
    We do not sell the data collected in the DMP to third parties. Salesforce only processes the data in the DMP on our behalf. We have concluded a data processing agreement with Salesforce, based on which they only process the data in data centers established in the EU. 
    If you would like to be removed from the DMP, you can send a request to the address indicated under paragraph 1. 

  1. Your privacy rights
    Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, inter alia, the right to:

If you would like to know or would like to invoke your rights, please contact us at [email protected]

  1. Objection and complaints
    If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at [email protected] We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing. 
    If you do not agree with our decision in relation to your personal data, you have the following options:

  1. Changes to our statement
    Our Privacy Statement may change from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will not reduce your rights under this Privacy Statement without your explicit consent. We will post any changes to our Privacy Statement on this page. We will notify you personally, for example through an email notification, of significant changes to our Privacy Statement.


  1. Minors providing personal data 
    Persons below the age of 18 may only provide personal data to Dutchiz if they have written consent from one of their parents or legal guardians who has read this privacy statement.

  2. Contact us 
    Dutchiz is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at [email protected] You may write to us at: Dutchiz, De Nedervonder 1, 5061 JN Oisterwijk, Nederland.


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